SHIPPING POLICY – Nature Swad Masala
Website: https://natureswadmasala.in
Last Updated: August 6, 2026
At Nature Swad Masala, we carefully process and ship our masalas and spices across India and worldwide, subject to applicable shipping, customs, and import regulations.
1. Order Processing
Orders are generally processed within 24–48 working hours after payment confirmation.
Orders placed on Sundays or public holidays are processed on the next working day.
Once dispatched, tracking details will be shared through Email, WhatsApp, or SMS, where available.
2. Shipping Coverage
We offer PAN India and worldwide shipping, subject to courier availability and destination-country regulations.
We currently serve 100+ countries. If your country is not available at checkout, contact us:
Email: support@natureswadmasala.in
Phone: +91 9925210670
3. India Shipping
Domestic delivery generally takes 3–7 working days after dispatch. Remote or difficult-to-reach locations may take longer.
We may use DTDC, Delhivery, Blue Dart, India Post, or other courier partners, depending on the destination and availability.
Shipping charges are calculated at checkout based on applicable factors such as weight, dimensions, destination, courier service, and other applicable charges.
Any additional charges for remote areas, address correction, re-delivery, special handling, storage, return-to-origin, additional weight/dimensions, or other courier requirements may be payable by the customer.
4. International Shipping
We ship to countries including the USA, UK, Canada, UAE, Australia, Europe, and other destinations, subject to applicable regulations.
International shipping charges are payable by the customer and are not included in the product price unless specifically stated.
Shipping charges may depend on destination, weight, dimensions, courier, shipping zone, fuel surcharge, remote-area charges, special handling, and other applicable charges.
If the exact shipping cost cannot be calculated at checkout, we may contact you with the applicable amount. The order may be dispatched after the required shipping amount is paid.
Customs, Taxes & Other Charges
Any customs duty, import duty, tax, VAT/GST, customs clearance, brokerage, handling, documentation, storage, inspection, government fee, courier surcharge, or other applicable charge imposed by the destination country, customs, courier, government authority, clearing agent, or any other third party is the customer’s responsibility.
These charges are not included in our product price or standard shipping charges unless specifically stated.
Any additional charges arising due to customs inspection, clearance, documentation, storage, re-delivery, remote-area delivery, address correction, recipient unavailability, package handling, weight/dimension changes, courier surcharges, return-to-origin, shipment refusal, government requirements, or any other applicable reason will also be borne by the customer, where applicable.
5. International Delivery Time
International orders generally take 7–15 working days after dispatch.
This is an estimated timeframe and is not guaranteed. Customs clearance, local regulations, courier delays, weather, holidays, or other circumstances may cause additional delays.
International shipments may be sent through DHL, FedEx, Aramex, UPS, India Post International, or other available courier partners.
6. Food Import Responsibility
Our products are food items, including spices and masalas.
Import rules vary by country. Customers are responsible for checking their country’s food and spice import regulations before placing an international order.
If a shipment is held, delayed, rejected, returned, confiscated, destroyed, or otherwise affected by customs or destination-country regulations, Nature Swad Masala will not be responsible.
Any resulting customs, courier, return, storage, handling, disposal, administrative, or other applicable charges will be borne by the customer.
7. Correct Shipping Address
Customers must provide a complete and accurate:
Name, address, city, state/province, PIN/ZIP code, country, and phone number with country code.
We are not responsible for delays, failed delivery, returns, losses, or additional charges caused by incorrect/incomplete information, recipient unavailability, refusal to accept the shipment, or inability of the courier to contact the recipient.
If an order needs to be re-shipped or returned due to customer-related reasons, applicable shipping, courier, handling, storage, return, re-delivery, or other charges will be payable by the customer.
8. Delays
Delivery dates provided by us or our courier partners are estimates only.
Delays may occur due to weather, customs, government restrictions, festivals, holidays, strikes, courier or transportation issues, remote-area delivery, high shipping volumes, regulatory requirements, force majeure, or other circumstances beyond our reasonable control.
Such delays do not automatically qualify for a shipping refund or order cancellation.
9. Additional Charges
For clarity, any applicable shipping, courier, customs, import, tax, VAT/GST, clearance, brokerage, handling, storage, inspection, documentation, remote-area, re-delivery, return-to-origin, address correction, special handling, government, or other third-party charges related to the shipment shall be the customer’s responsibility, where applicable.
10. Contact Us
For shipping, delivery, international orders, bulk orders, or shipping-charge queries:
Nature Swad Masala
Website: https://natureswadmasala.in
Email: support@natureswadmasala.in
Phone: +91 9925210670
We are happy to assist you with your shipping-related queries.